Shipping Terms

1. Overview

OGGREENIA Trading ships eco-sustainable tableware products — including sugarcane bagasse plates, cups, bowls, trays, and areca palm leaf items — across India and to international markets worldwide. This Shipping Policy applies to all B2B orders and should be read alongside our Terms & Conditions.

2. Domestic India Shipping

Coverage: We ship pan-India to all major cities, Tier-2 towns, and industrial hubs via reputed surface freight and express courier partners (BlueDart, Delhivery, DTDC, and road freight as applicable).

Domestic shipments are dispatched from our warehouse in Coimbatore, Tamil Nadu. Tracking details are shared via WhatsApp/email once the consignment is handed over to the carrier.

Delivery to warehouses, CFS yards, or 3PL facilities can be arranged on request. Please provide the complete GSTIN, delivery address, and consignee contact during order placement.

3. International Export Shipping

OGGREENIA Trading has export experience shipping from Mundra (INMUN), Nhava Sheva / JNPT (INNSA), and Chennai (INMAA) ports. We work with established freight forwarders and shipping lines for FCL and LCL consignments.

3.1 Incoterms (Incoterms 2020)

3.2 Shipment Modes

3.3 Transit Times (Indicative)

Transit times are estimates only and depend on shipping line schedules, port congestion, and seasonal demand. OGGREENIA Trading is not responsible for carrier delays.

4. Shipping Documentation

For all international shipments, OGGREENIA Trading provides the following standard export documents:

• Commercial Invoice (with IEC: COZPB8887B)
• Packing List
• Bill of Lading (BL) or Airway Bill (AWB)
• Certificate of Origin (COO) — preferably from FIEO / Chamber of Commerce
• Phytosanitary Certificate (where required for natural fibre products)
• Quality / Inspection Certificate (on request)
• GST LUT / Export under Bond Documentation

Additional documents (e.g., USDA Organic, FDA Prior Notice, EU Food Contact Material declaration) may be arranged at the Buyer's cost and with adequate lead time.

5. Customs, Duties & Import Clearance

For EXW and FOB shipments, the Buyer is solely responsible for import customs clearance, import duties, VAT/GST in the destination country, and any quarantine or phytosanitary inspections.

For CIF shipments, OGGREENIA Trading arranges freight and insurance only up to the destination port; import clearance remains the Buyer's responsibility.

We recommend Buyers consult their local customs broker regarding HS Code classifications and applicable duty rates. Our sugarcane bagasse products typically fall under HS Codes 4823 / 3924 / 3926 (compostable food-contact articles), subject to local tariff schedules.

OGGREENIA Trading is not liable for customs delays, seizures, or additional duties imposed by destination country authorities.

6. Packaging & Labelling

All products are inner-packed in food-safe poly bags and outer-packed in 5-ply corrugated export cartons. Cartons are palletised on ISPM-15 heat-treated wooden pallets for FCL shipments where required.

Custom branding, private-label printing, and multi-language labelling (English, Arabic, French, Spanish) are available at an additional cost with a minimum 30-day lead time.

Buyers must confirm packaging and labelling specifications (including country-specific allergen statements or compostability certification logos) at the time of order confirmation.

7. Cargo Insurance

For EXW and FOB shipments, the Buyer is responsible for arranging adequate marine cargo insurance. OGGREENIA Trading strongly recommends Buyers obtain All-Risk Marine Cargo Insurance covering the invoice value plus 10%.

For CIF shipments, OGGREENIA Trading arranges Institute Cargo Clauses (C) coverage as standard. Buyers requiring broader coverage (Clauses A / All-Risk) should request this in writing at the time of order; additional premium is for the Buyer's account.

8. Damage, Loss & Claims

Risk of loss or damage transfers to the Buyer upon delivery to the carrier (EXW/FOB) or at the port of loading (CIF) as per the agreed Incoterms.

Claims for transit damage or loss must be:

• Noted on the delivery receipt / Bill of Lading at the time of receipt
• Submitted to OGGREENIA Trading in writing with clear photographic evidence within 14 days of port arrival or warehouse receipt
• Accompanied by the carrier's survey report or damage certificate

Claims not reported within the above timeframes will not be entertained. For CIF shipments, OGGREENIA Trading will facilitate the insurance claim process; however, final settlement is by the insurance provider.

9. Returns & Refunds

Due to the perishable and hygiene-sensitive nature of food-contact products, returns are accepted only for:

• Genuine manufacturing defects documented before use
• Incorrect product supplied against a confirmed order
• Significant quantity shortfall (more than 3% variance)

Authorised returns must be shipped back to OGGREENIA Trading freight-prepaid. Upon inspection and confirmation of the defect, a credit note or replacement shipment will be issued within 14 working days.

Customised, private-label, or made-to-order products are non-returnable unless defective.

10. Contact for Logistics Enquiries

For shipping quotations, container loading enquiries, or logistics coordination, please reach out: