Terms & Conditions

1. Applicability

These Terms & Conditions ("Terms") govern all purchase orders, export quotations, and commercial transactions between OGGREENIA Trading ("Company," "we," "us") and any domestic or international buyer, importer, or trade partner ("Buyer," "you"). By placing an order or signing a proforma invoice, the Buyer agrees to these Terms in their entirety.

These Terms supersede any conflicting terms on the Buyer's purchase order unless expressly accepted in writing by an authorised representative of OGGREENIA Trading.

2. Products & Specifications

All products — including sugarcane bagasse tableware, areca palm leaf items, and related eco-compostable goods — are supplied as described in the applicable product specification sheet, proforma invoice, or sample approval.

Minor batch-to-batch variation in colour, weight, and texture inherent to natural fibres is not a defect. Buyers are encouraged to request a commercial sample kit before placing bulk orders.

OGGREENIA Trading reserves the right to discontinue or modify product specifications with reasonable notice. Substitute items of equivalent or superior quality may be offered.

3. Order Placement & Acceptance

Domestic orders are accepted via the Domestic Order Inquiry form, email, or WhatsApp Business. International export orders require a signed proforma invoice or letter of intent.

Orders are confirmed only upon written acceptance by OGGREENIA Trading and receipt of the required advance payment. Verbal commitments are not binding on the Company.

Minimum order quantities (MOQ) apply per product SKU and are specified in the current price list. The Company reserves the right to decline orders below the stated MOQ.

4. Payment Terms

Domestic (India): 50% advance payment required via NEFT/RTGS/UPI upon order confirmation; balance 50% prior to dispatch. GST (GSTIN: 33COZPB8887B1Z) is charged at applicable rates and shown separately on all tax invoices.

International Export: 30% advance via T/T (telegraphic transfer) against proforma invoice; balance 70% against copy of Bill of Lading (BL) or at the time of shipment, unless a Letter of Credit (LC) at sight is mutually agreed. LC charges are for the Buyer's account.

All wire transfers must be in USD, EUR, or INR as specified on the proforma invoice. Bank charges outside India are for the Buyer's account.

Overdue invoices attract interest at 2% per month or the maximum rate permitted by law, whichever is lower.

5. Pricing

All prices quoted are valid for 30 days from the date of proforma invoice unless stated otherwise. Prices are subject to change due to raw material cost fluctuations, fuel surcharges, or currency movements.

Export prices are quoted Ex-Works (EXW), Free on Board (FOB), or Cost, Insurance & Freight (CIF) Mundra / Nhava Sheva / Chennai, as agreed. Incoterms 2020 apply to all international shipments.

6. Delivery & Lead Times

Standard production lead time is 15–30 working days after order confirmation and receipt of advance payment, depending on order size and customisation requirements.

Delivery timelines are indicative and not guaranteed. OGGREENIA Trading shall not be liable for delays arising from port congestion, force majeure events, regulatory changes, or shipping line schedules.

Domestic shipments are dispatched via reputed freight carriers. Export shipments are arranged from the nearest major port as mutually agreed.

7. Inspection & Quality

The Buyer may appoint a third-party inspection agency (e.g., SGS, Bureau Veritas) at their own cost prior to shipment. Inspection results must be shared within 48 hours of inspection completion.

OGGREENIA Trading conducts internal QC on every batch before dispatch. Products shipped after successful pre-shipment inspection are deemed accepted by the Buyer.

8. Claims & Returns

Claims for shortage, damage, or quality defects must be submitted in writing with photographic evidence within 7 days of delivery (domestic) or within 14 days of port arrival (international).

Accepted claims will be settled by replacement shipment or credit note at the Company's discretion. Cash refunds are issued only where replacement is impractical.

Products returned without prior written authorisation from OGGREENIA Trading will not be accepted and credit will not be issued.

9. Intellectual Property

All trademarks, trade names, packaging designs, product photography, and marketing materials belonging to OGGREENIA Trading remain the exclusive property of the Company. The Buyer may not reproduce, copy, or use these assets for any purpose without prior written consent.

Custom logo printing and private-label branding services are offered subject to a separate brand licensing agreement. The Buyer warrants that any artwork, logo, or trademark submitted for printing does not infringe third-party intellectual property rights.

10. Limitation of Liability

OGGREENIA Trading's total liability in connection with any order shall not exceed the invoice value of that specific order. The Company shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profit, loss of business, or reputational damage.

The Company is not liable for end-consumer misuse of products or for claims arising from failure to comply with local regulations in the Buyer's jurisdiction.

11. Force Majeure

Neither party shall be held liable for failure or delay in performance due to events beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government regulations, port strikes, fire, or natural disasters. The affected party shall notify the other in writing within 5 business days of the occurrence of such event.

12. Confidentiality

Both parties agree to keep confidential all non-public business information, including but not limited to pricing, product formulations, customer lists, and trade strategies, both during and for 3 years after the term of any commercial relationship.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Coimbatore, Tamil Nadu, India.

For international buyers, the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply where not inconsistent with these Terms.

14. Amendments

OGGREENIA Trading reserves the right to amend these Terms at any time. The version in force at the time of order placement governs that transaction. Continued business dealings after publication of updated Terms constitute acceptance.

15. Contact

For contractual queries, please contact: OGGREENIA Trading, Defence Colony, Sulur Airforce, Kangayampalayam, Coimbatore, Tamil Nadu – 641401, India.

WhatsApp Business: +9199407 86497